Your quality manual should explain your company’s quality methods and policies.
Below are the sections included in our construction quality manuals.
QUALITY POLICY
QUALITY SYSTEM OVERVIEW
QUALITY SYSTEM FRAMEWORK
QUALITY SYSTEM MANAGEMENT AND RESPONSIBILITIES
- OVERVIEW
- QUALITY POLICY
- QUALITY SYSTEM FRAMEWORK
- PROJECT QUALITY MANAGEMENT
- PROJECT QUALITY COMMUNICATIONS PLAN
- QUALITY RESPONSIBILITIES
- EMPLOYEE QUALIFICATIONS
- PROJECT MANAGER QUALIFICATIONS AND APPOINTMENTS
- PROJECT ORGANIZATION CHART
- QUALITY TRAINING
- QUALITY SYSTEM PERFORMANCE MEASURES
- EXCEPTIONS
CUSTOMER CONTRACT SPECIFICATIONS
- OVERVIEW
- CUSTOMER CONTRACTS
DESIGN CONTROL
- OVERVIEW
- DESIGN INPUT REQUIREMENTS REVIEW
- PROJECT DESIGN PROCESS PLAN
- DESIGN REVIEWS AND INPUT
- DESIGN OUTPUT VERIFICATION AND APPROVAL
PROJECT-SPECIFIC QUALITY STANDARDS
- OVERVIEW
- REGULATORY CODES AND STANDARDS
- INDUSTRY QUALITY STANDARDS
- MATERIAL AND EQUIPMENT SPECIFICATIONS
- QUALITY STANDARDS
- APPLICATION OF MULTIPLE SOURCES OF SPECIFICATIONS
PROJECT PURCHASING
- OVERVIEW
- PURCHASE ORDER QUALITY SPECIFICATIONS
- QUALIFICATION OF SUPPLIERS, SUBCONTRACTORS, AND DEPARTMENTS
CONSTRUCTION PROCESS CONTROL PLANS
- OVERVIEW
- CONSTRUCTION PROCESS PLANNING
- TASK QUALITY PLANNING
- WEEKLY PLANNING AND COORDINATION MEETING
- PROCESS CONTROL STANDARDS
INSPECTIONS AND TESTS
- OVERVIEW
- PROJECT INSPECTION AND TEST PLAN
- MATERIAL INSPECTIONS AND TESTS
- INSPECTION REQUIREMENTS FOR EACH TASK
- HOLD POINTS FOR CUSTOMER INSPECTION
- INSPECTION AND TEST RECORDS
NONCONFORMANCES AND CORRECTIVE ACTIONS
- OVERVIEW
- NONCONFORMANCES
- CORRECTIVE ACTIONS
PREVENTIVE ACTIONS
- OVERVIEW
- IDENTIFY PREVENTIVE ACTIONS FOR IMPROVEMENT
- TRAIN PREVENTIVE ACTIONS FOR IMPROVEMENT
QUALITY SYSTEM AUDITS
- OVERVIEW
- PROJECT QUALITY SYSTEM AUDIT
- COMPANY-WIDE QUALITY SYSTEM AUDIT
QUALITY RECORDS AND DOCUMENTS
- OVERVIEW
- QUALITY MANUAL
- DAILY CONSTRUCTION REPORT
- MONTHLY PROJECT STATUS REPORT
- STANDARDS UPDATE
- RECORDS CONTROL
- DOCUMENT CONTROL