Customer-Supplier Relationship Management
Construction activity to construction activity relationships
The most basic customer-supplier relationship occurs between a construction activity and the construction activities that come before and after it during production. -- For example, framers are 'customers' to foundation contractors who are ’suppliers.’ As framers complete their structure, they become the ‘supplier’ to ‘customers’ such as drywall and siding.
Department to department relationships
Still another relationship exists between operating departments and their customers, such as when a plans department is the supplier of engineering drawings to plumbing contractors.
Work activity and control and monitoring documents
This measurement data is connected to the construction activity, department, or process it is measuring. Examples of this include inspections, quality assurance audits, and management reviews as customers and subcontractors, departments, and processes as suppliers.