Privacy Policy

Your privacy is important to us. This privacy statement provides information about the personal and company information that First Time Quality, LLC collects, and the ways in which we use that information.

First Time Quality is the sole owner of information collected on the website. We will never share, sell, or rent your personal information with third parties for their promotional use. We will not sell, share, or rent this information to others. First Time Quality collects information from our users at several different points on our website.

Personal Information

Our websites offers several opportunities for visitors to register for promotional and informational mailings, online webinars and resources, and for assistance in evaluating our software and services.

Registration forms enable users to opt-in to First Time Quality's mailing lists and require users to give contact information (such as name and email address). We use this contact information to send information about our company and our products and services. Those who have signed up and subsequently wish to withdraw their participation may opt-out of receiving future mailings at any time.

We may ask you to submit personal information at various places on our web site, including on pages for requesting a service or information, subscribing to a newsletter, placing an order, submitting feedback, or participating in a forum or survey. This personal information, which you voluntarily submit, may include your name, address, email address and telephone number, as well as other information about, for example, your interest in First Time Quality products and services, your employer, and your employment position.

We use this personal information to contact you or send you information you have requested or that we feel will be of interest to you. We may contact you via phone, email, or postal mail. We generally provide an option for you to choose not to receive these types of communications. However, even if you request not to be contacted by us, we reserve the right to use your contact information if we consider it necessary to send you crucial information about, for example, the product or services you have purchased from us or information about changes to our privacy policy.

Non-Personally Identifying Information

We also keep track of activity on our website via log files stored on our web servers. We collect information such as IP address, browser type and version, and pages you view. We may also keep track of how you got to our site and any links you click on to leave our site. We use our logs of your website activity to assist us in offering you a personalized Web experience, assist you with technical support, diagnose problems with our server, administer our website and to tailor our product and service offerings to you.

We may also collect information automatically about the use of our web site, through, for example, "cookies" or "IP addresses." This information is not collected and stored in a personally identifiable manner, however. This information helps us evaluate and improve our site and is also used for marketing and investment analysis. We may share this information with third parties, but only in aggregate statistical form that includes no personally identifying information.

Company Information in the FTQ360 Hosted Application

We may submit company information to our FTQ360 hosted application service at various places on our web site, including vendor, supplier, department and employee information . This company information, which you voluntarily submit, may include company names, names of persons, titles, address, email address, and telephone number, as well as other information.

We use this company information to provide application services, create reports, and email reports to you and your business contacts.  We may use this company information to contact or send reports and relevant information. We generally provide your business contacts an can option not to receive these types of communications. If a business contact requests not to receive these types of communications we will not send them communications.


We take reasonable steps to protect the personal information you share with us from unauthorized access or disclosure. However, you should know that no company, including First Time Quality, can fully eliminate security risks associated with personal or company information.

Your privacy is very important to us. Due to factors beyond our control, however, we cannot fully ensure that your information will not be disclosed to other third parties. For example, we may be legally required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

Changes to the Privacy Policy

We may amend this privacy policy at any time by, in our discretion, either: (1) sending you a notice of the amended policy to the email address you have submitted to us (if applicable), in which case you agree to the amended version if you do not contact us to inform us otherwise, or (2) posting the amended version on our web site, in which case you agree to the amended version if you continue to use the web site.

Queries and Changes to Your Personal Information

If you have a question or comment about the First Time Quality site or a request to correct or delete your personal information, please send it to us by email. We will use commercially reasonable efforts to fulfill your request in a timely manner.

However, even if First Time Quality deletes such personal information from its 'live' database(s), it may still be stored on other databases (including those kept for archival purposes).

Contact First Time Quality

If you have any questions about this privacy policy or Caldeira Quality's treatment of your personal information, please contact First Time Quality by any means provided on the "Contact Us" web page.