Telecom-Ericsson Quality Assurance Plan
We've developed a Telecom Quality Assurance Plan for Ericsson Service Provider Qualifications.
Addresses the following questions:
- How does the SP (service provider) control documentation
- Who is responsible for site documentation and where is it located
- Who is responsible for quality in the organization and on site - include org chart
- How does the SP control purchasing and warehousing
- How does the SP define and control inspections and what measuring and test equipment is used
- How does the SP validate processes
- What is the SPs procedure for service acceptance
- How does the SP control a nonconforming service
- How does the SP institute corrective and preventive action when errors occur
- How does the SP handle training and employee records
- Warranty servicing process
- What statistical techniques does the SP use to track their quality
