When most construction quality managers hear the words “corrective action plan,” they think of a big screw up that they’ve got to fix. They also figure it’s going to cost their company money and affect their production schedule.
Construction Quality Assurance/Quality Control Blog
There are lots of activities that quality managers need to be doing. But, near the top of the list are regularly scheduled construction site quality control reviews in the form of field walks. The reason you should do these QA/QC reviews is to perform an independent check-up on the quality of your constructed product.
Your Project Quality Plan is in place. You think all contingencies are covered. You assume inspections are being conducted correctly. You figure your plan is being followed, your customer is happy, and your project is flowing smoothly, right?
Quality, safety, scheduling, administrative issues and, above all, how to keep your customer satisfied. These are the principal reasons you should hold a pre-construction meeting. A well-structured pre-construction meeting helps ensure that your project proceeds smoothly. It also eliminates confusion and ruffled feathers when you're faced with the inevitable issues that arise during a project.
For this discussion, we’ll focus on handling the QA/QC part of your preconstruction meeting. I’ll give you a few general guidelines, and then discuss the key topic areas you should cover.
Whether you’re dealing with difficult or simple nonconformances, your construction quality control plan should outline a systematic process to manage them. That way, you’ll consistently deliver quality results. And, your customers will have confidence that you tightly control specification deviations until you can find suitable resolutions.
In quality assurance circles, we don’t use the term nonconformance for all defects. Instead, we reserve the term for defects that you can’t quickly or cost effectively fix to meet your project’s quality standards.
If you find yourself complaining about field personnel not taking construction project quality seriously, then this article should help you find some solutions.
A communication plan will help you organize how you will create, collect, and distribute quality control-related information to your construction project quality team. I see a lot of projects where this planning isn’t done ahead of time and everyone has to figure this out bit by bit as they go along. Quality communications are too important to be left to chance.
Construction Quality Control Plans range in size from under 30 pages to over 200 pages, from simple to comprehensive. So, how do you know what's the right quality control plan for your contract and company needs?
While both Construction Quality Control Plans and Inspection and Test Plans are intended to control construction quality, your construction QC plan will focus on a wide-range of elements. Whereas, your inspection and test plan (ITP) will only focus on inspections and tests as a means of quality control.
When construction inspections find defects, should they be handled simply as punch list items that need to be corrected (but need no special record keeping), or should they be managed as construction nonconformances that include the extra procedures and record keeping? The following guidelines will help you decide and should keep your quality record keeping as simple as possible.